WELCOME
BE outstanding to outshine competitors
Beyond Expectations Hospitality Solutions specializes in elevating customer experiences for businesses across diverse sectors.
Customer satisfaction has become more critical than ever in the hospitality industry. We offer services to help businesses differentiate themselves by enhancing their guest experiences and operational efficiency.
Our Mission
Elevating Your Customer Experience
At Beyond Expectations Hospitality Solutions, we elevate hospitality teams through guest-centric coaching and automated systems. Our programs transform service professionals into experience creators who anticipate needs, solve problems proactively, and deliver on their brand's commitment. Because in hospitality, exceptional staff generate the moments that become lasting memories.
Services
Service Recovery Protocol
Transform service failures into loyalty-building opportunities with systematic recovery procedures.
• Reduce negative reviews through prompt, effective problem resolution
• Empower staff to resolve issues on the spot, increasing guest satisfaction
• Convert disappointed guests into loyal advocates through exceptional recovery experiences
Guest Satisfaction Survey Design
Capture actionable guest feedback that drives continuous improvement and builds loyalty.
• Increase response rates with strategically designed, guest-friendly surveys
• Focus on metrics that truly impact your business performance
• Create early warning systems for service issues before they spread to review sites
Online Reputation Management
Harness the power of your online reviews to attract new guests and address service issues before they impact revenue.
• Turn negative feedback into service improvement opportunities that strengthen your business
• Increase your visibility and appeal to potential guests through strategic response techniques
• Identify recurring themes in guest feedback that reveal your most pressing operational needs
TESTIMONIALS
CUSTOMER REVIEWS
★★★★★
Working with Beyond Expectations Hospitality Solutions was a game-changer for our business. Their strategic guidance and meticulous analysis transformed our operations, making us leaner and more efficient.
TOMAS BERHE
★★★★★
In an era of rapid digital transformation, we were fortunate to have Beyond Expectations Hospitality Solutions by our side. Their expertise in digital strategies and technology adoption was instrumental in modernizing our business.
A. SMITH
FOUNDER & CEO
Barbara E. Newbern
Coach, Consultant, Strategist
I am Barbara E. Newbern, a hospitality coaching expert with over a decade of customer service experience and specialized training from IHG, Florida Atlantic University, and Cornell University. As CEO of Beyond Expectations Hospitality Solutions, I blend educational knowledge with real-world expertise to transform how businesses approach customer interactions.
My company provides tailored hospitality strategies that elevate customer experiences and drive business growth. I believe exceptional service can be taught and refined, making it accessible to both startups establishing their service culture and established businesses seeking a fresh approach.
I'm here to guide your business beyond expectations by applying my unique perspective to your specific challenges, helping you create memorable customer interactions that truly set you apart.
Get In Touch
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